Refund policy
Return Information
If there is a defect with any item you purchase, or a clothing item does not fit the way expected, simply return it with a copy of the invoice for store credit or a refund, we do not offer exchanges.* You must email our Customer Service department to receive return instructions for your item! Shipping, freight, service charges, hazardous charges and drop-ship fees are non-refundable. customerservice@littlehartequine.com
Our office hours are 5pm – 9pm Mon – Fri CST. ALL MESSAGES received outside of those hours will be responded to during the following business hours in the order they are received. We strive to always respond within 48 hours.
Please include your packing slip with your return. When returning an item with your packing slip, please mark the items you're returning and include the reason for return. If you no longer have your packing slip, please include a note with the following information:
Name, E-Mail, Order Number, Item(s) Description, Reason for Return(must be sizing issue with clothing or manufacturer defects only). If you do not include one of these with your return, it will delay the process.
Cancellation Policy | Can I cancel or change my order?
Once your order is placed, orders can not be changed, modified or cancelled after checkout. We work hard to ship your order as soon as humanly possible. You are welcome to return the item to us in accordance with our return policy. Some items have to be special ordered to our warehouse and are ordered as soon as your order comes in. We are charged fees for these orders that cannot be recouped due to a changed or canceled order. Because of this we must prohibit changes and cancellations after an order has been placed. If an order is canceled prior to an item shipping, customer will receive a full refund minus a 20% or $25(whichever is greater) cancellation fee.
Time Frame:
Items must be received back to our warehouse no later than 30 days from the date you received your order. Be sure to plan 5-10 days for transit time. Please use a tracking service when shipping back a return.
Please check your order upon receipt. Reporting damages and shortages to Little Hart Equine & Tack LLC immediately helps Customer Service correct any problems. If you have any questions or need assistance please contact your Little Hart Customer Service Rep at customerservice@littlehartequine.com.
* Personalized, monogrammed or custom items are not returnable. Please e-mail or mail verification for these items to guarantee accuracy.
All items showing signs of use are subject to a 30% restocking fee.
Prices are subject to change without notice. Because of the possibility of typographical or human error, Little Hart disclaims responsibility for errors. Little Hart also disclaims responsibility for the use or misuse of products and the methods of use described in this catalog. The manufacturers label should always be followed. NO Little Hart employee is authorized to recommend any deviation from label usage. Comments and statements regarding products in this catalog are intended to be correct and accurate, but the customer should be guided solely by their own judgment and opinion coupled with professional veterinary advice which should be sought in animal health matters.
Testing Products for Size:
Saddles, Pads, Sheets and Blankets: To help keep your saddle, saddle pad, or blanket in good condition while testing try using over a sheet to protect it from horse hair. All items showing signs of use are subject to a 30% restocking fee.
To inquire about your order or for help with a return, contact Customer Service by email at customerservice@littlehartequine.com
>>> RETURNS ARE PROCESSED ON WEDNESDAY AND FRIDAY. PLEASE ALLOW TIME FOR RETURNED ITEMS TO BE INSPECTED BEFORE BEING CREDITED <<<
Original shipping fees are non-refundable & return shipping is the responsibility of the customer.
Please be sure to use a tracking service when shipping back a return. We are not responsible for lost packages when shipping back a return.
Drop-shipped items are not returnable and are labeled on the site as being shipped directly from the manufacturer.
Defective/ Incorrect/ Missing Items:
if you believe you received a defective item you must notify us within three days of the delivery confirmation date, otherwise it is considered wear and tear. No exceptions.
If you received your order and there is an item missing OR you received the incorrect item, you must inform us within three days of the delivery confirmation date.
Lost/Stolen/Damaged Packages:
Once a package is shipped from our warehouse, it is out of our hands if a package is lost. Little Hart Equine & Tack LLC will not be held responsible. If you feel as though your package has been lost, please submit a claim to the delivering mail carrier.
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If your tracking shows "delivered" and you have not received your package, Little Hart Equine & Tack LLC IS NOT responsible. This issue must be resolved with the delivering carrier or your local law enforcement.
If an order is shipped from Little Hart Equine & Tack to an incorrect address that you as the customer provided, you as the customer will be responsible to repay for reshipping. We WILL NOT assume responsibility for invalid information given by the customer. Little Hart Equine & Tack WILL NOT assume responsibility for lost or stolen packages
---The Little Hart Family